Visitor Services Lead
Job No:
410226
Location:
Bendigo
- Full time, Ongoing
- Band 7, Starting salary $106,343 plus superannuation
Click here to view the Position Description
The City of Greater Bendigo is in the heart of central Victoria on Dja Dja Wurrung and Taungurung Country. Located just 90 minutes’ drive from Melbourne, our region offers all the benefits of a large city with a warm and welcoming country feel.
Greater Bendigo is an attractive region that is famous for its food and wine, and boasts the Bendigo Art Gallery, theatres, stunning heritage buildings and natural surrounds that provide great recreational opportunities. There are also high quality education and health services, a wide range of housing options, excellent rail and road networks, and Bendigo Airport has regular direct QantasLink flights to Sydney. We provide more than 65 important services to support our community, which is heading towards a population of 200,000 by 2050.
Come and work at our beautiful award-winning Visitor Centre located on Pall Mall, Bendigo and our Heathcote Visitor Centre. The Bendigo Visitor Centre has earned a place in the Victorian Tourism Industry Hall of Fame after winning its third gold in a row in for the Visitor Information Services category in 2023. The centre won the top accolade for its consistent, high quality customer service and face-to-face interaction with visitors.
The Bendigo and Heathcote Visitor Centres are open 7 days per week and service over 120,000 people annually combined. They deliver an innovative range of visitor servicing programs and provide enriched visitor experiences within the region.
The Role
We are seeking an experienced, innovative and motivated coordinator to lead, manage and facilitate the delivery of visitor services at our Visitor Information Centres.
This role performs a range of duties associated with visitor services, local tourism, Visitor Centre development, staff and volunteer management, business development, industry partnerships and relationship development, and is responsible for ensuring high quality services that meet visitor, community and operator needs.
This position will primarily work Sunday to Thursday across both the Bendigo and Heathcote Visitor Centres.
About You
As the ideal candidate, you will have strong business acumen, demonstrated stakeholder management, team leadership and development experience and experience within the tourism industry. You will have the ability to be innovative, strategic, deliver effective services and support in a demanding environment with conflicting demands. Outstanding interpersonal skills and sound financial management experience are essential to this role.
A satisfactory police records check, Working with Children Check (Employee) and driver’s licence are required for this position.
Benefits
- Annual salary increases | Full time position | Secure and stable employment
- Contribute to our community | Work close to home in the beautiful Bendigo region
- Salary packaging options | Values based organisation | Discounted gym memberships
Visit our Employee Benefits website for more of our benefits.
Contact
If you require any further information regarding this position, please contact Glenn Harvey, Destination & Experience Manager, 0447 316 411.
To Apply
Please submit your cover letter, outlining why you are interested in this position and detailing your relevant experience with your current CV/resume by close of business, Wednesday 18 February 2025.