Lead Service Strategy and Insights
Job No:
12940826
Location:
Bendigo
- Full time, Ongoing
- Band 8, Starting salary $123,692 plus superannuation
The City of Greater Bendigo is in the heart of central Victoria on Dja Dja Wurrung and Taungurung Country. Located just 90 minutes’ drive from Melbourne, our region offers all the benefits of a large city with a warm and welcoming country feel.
Greater Bendigo is an attractive region that is famous for its food and wine, and boasts the Bendigo Art Gallery, theatres, stunning heritage buildings and natural surrounds that provide great recreational opportunities. There are also high quality education and health services, a wide range of housing options, excellent rail and road networks, and Bendigo Airport has regular direct QantasLink flights to Sydney.
We provide more than 65 important services to support our community, which is heading towards a population of 200,000 by 2050. Now is a great time to join us!
The Role
Shape how the organisation plans, improves, and delivers services into the future.
Are you a strategic thinker with a passion for systems thinking, organisational intelligence and service improvement?
As our Lead Service Strategy & Insights Specialist (advertised as Lead Service Strategy & Insights) you will lead a specialist team responsible for strengthening the organisation’s strategic planning and management systems through systems thinking organisational intelligence, evidence-based analysis, and future focused insights.
This is an exciting opportunity to help bring the City’s current Council Plan to life while shaping the thinking that will inform the next. Working across the organisation, you will strengthen strategic service planning, management systems, and organisational intelligence to support better decisions, more sustainable services, and improved outcomes for the community.
You will lead the development of the organisation’s strategic service planning framework, management systems, organisational intelligence, and performance architecture. Partnering with leaders across the organisation, you will provide strategic analysis, service insights and evidence-based recommendations that strengthen organisational capability, support long term financial sustainability, and enable informed decision making.
The role also provides leadership in the application of emerging technologies, artificial intelligence, and contemporary analytical approaches to enhance organisational intelligence, performance measurement, and strategic planning outcomes.
About You
You are a strategic and influential leader with a passion for organisational improvement, systems thinking and evidence-based decision making. You can connect strategy, data and organisational intelligence to help leaders make better decisions and improve services for the community.
To be successful in this role, you will demonstrate:
- Highly developed communication, stakeholder engagement and influencing skills, with demonstrated experience building organisational capability through strategic advice, coaching and collaborative partnerships
- Proven experience developing and implementing strategic planning frameworks, governance arrangements and enterprise planning systems that support integrated organisational planning and decision making
- Strong systems thinking capability, with the ability to analyse complex service environments, identify interdependencies and support long term service sustainability
- Highly developed analytical skills, with the ability to integrate and interpret information to generate organisational intelligence, strategic insights and evidence-based recommendations for senior leaders
- Demonstrated ability to evaluate and apply emerging technologies, artificial intelligence and contemporary analytical approaches to strengthen organisational intelligence, strategic service planning and decision making
- Demonstrated experience leading strategic planning, service planning, organisational performance, integrated planning or management systems within a complex organisation
- Sound strategic judgement, balancing organisational priorities, organisational risk, financial sustainability, community outcomes and long-term service direction
- Qualifications, certifications or demonstrated experience in Lean, Systems Dynamics, Program or Service Evaluation, Business Process Management, ISO Management Systems, internal or lead auditor qualifications, business intelligence, data analytics, predictive analytics or artificial intelligence will be highly regarded.
We are also recruiting for our Lead Organisational Transformation. Together, these leadership positions will establish the strategic capability that underpins the City’s future service delivery, productivity, and continuous improvement. Further details are on our website.
A satisfactory Police Check and Employee Working with Children Check are required for this position.
Benefits
- Full time, ongoing role with flexible and hybrid work options
- Annual salary increases (next increase October 2026) | Discounted gym memberships
- Generous leave entitlements | Learning and development opportunities
Visit our Employee Benefits website for more of our benefits.
Position Description
Click here to view the Position Description
Click here for further information on the detailed position demands (this document provides further details on the physical and psychological requirements of the position which have been outlined in the table in the position description)
Contact
If you require any further information regarding this position, please contact David Heilbron, Manager Strategic Transformation, 0421 606 153.
To Apply
Please submit your cover letter, outlining why you are interested in this position and detailing your relevant experience with your current CV/resume by close of business Wednesday 19 August 2026.
